We are pleased to offer customers product warranties across our range of Trace Heating and Leak Detection products against use of defective materials when such goods are properly installed, operated, and maintained according to product documentation.
Our products are sourced from leading manufacturers that have a reputation for innovative, market-leading solutions and have been thoroughly tested by us to ensure their suitability for use. Care should be taken to inspect the goods before installation and installation should only be undertaken by trained engineers to ensure it’s fully completed to the manufacturers guidance.
In addition to the standard warranties available from the manufacturer, as an authorised installer of the products we offer, we provide an extended warranty free of charge for all installation and commissioning projects.
Manufacturers Limited Product Warranty*
2 Year Limited Product Warranty
nVent RAYCHEM Heating cables, connection kits and accessories
nVent RAYCHEM Thermostats, controllers, panels, contactors, sensors and accessories
These warranties can be extended further by registration
Extended Warranties for Certified Pro Installers
To underline our confidence in the quality of the products we provide and our engineers’ expertise as authorised pro Installers for nVent RAYCHEM, we are pleased to offer the following extended warranties at no charge:
Industrial 10-Year Product Warranty
Covers: Heating cables, components & accessories. Control units are covered with 2 years standard product warranty.
Commercial & Residential 12-Year Product Warranty
Covers: Heating cables & components. Control units are extended to 6 years product warranty.
These warranties are available when using Diamond Controls for your Installation or Commissioning.
*What the Limited Product Warranty does not cover
Goods subjected to misuse, neglect, alteration or improper installation, operation, maintenance, repair, or testing (or such other act or omission, not attributable to Diamond Controls Ltd) are not covered by this Limited Product Warranty. Diamond Controls Ltd shall in no event be liable for the cost of removal or installation, for loss or damage to or loss of use of facilities or other property, loss of revenue, loss of use of revenue, loss of anticipated profits, or other damages or costs of any kind whatsoever, whether direct, indirect, incidental, or consequential, and in no event shall Diamond Controls Ltd liability exceed an amount equal to the sales price.